Last updated: March 19, 2026

MYBELLA ENTERPRISES (PTY) LTD

T/A MOYABELLA

PRIVACY POLICY

1. Introduction
Mybella Enterprisers (Pty) Ltd (“Moyabella”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with our website, purchase products, or communicate with us.

2. Information We Collect
We may collect and process the following personal information:

• Full name and surname
• Email address
• Contact number
• Delivery and billing address
• Payment information (processed securely via third-party payment service providers)
• Records of your orders and transaction history
• Any information you voluntarily provide when contacting us

We may also collect limited non-personal information such as browser type, device information, and website usage data for analytical purposes.

3. How We Use Personal Information
Your personal information is collected and processed for the following purposes:

• To process, fulfil and deliver your orders
• To communicate with you regarding your purchases or enquiries
• To provide customer support
• To improve our products, services and website functionality
• To send marketing communications, promotions or updates where you have consented to receive such communications
• To comply with legal and regulatory obligations

4. Lawful Basis for Processing
We process personal information where:

• It is necessary to perform a contract with you
• You have provided consent
• Processing is required to comply with legal obligations
• Processing is necessary for our legitimate business interests, provided your rights are not overridden

5. Protection of Personal Information
We implement appropriate, reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorized access, disclosure or alteration.

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Disclosure to Third Parties
We may share your personal information with:

• Payment service providers for secure payment processing
• Courier and delivery service providers to fulfil orders
• Service providers assisting with website hosting, analytics or communications
• Regulatory authorities where required by law

All third-party service providers are required to respect the confidentiality and security of your personal information.

7. Cross-Border Transfers
Where personal information is transferred outside of South Africa, we will ensure that such transfer complies with POPIA and that appropriate safeguards are in place.

8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Your Rights
In terms of POPIA, you have the right to:

• Request access to your personal information
• Request correction, updating or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted using the contact details provided below.

10. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance user experience, analyse site traffic, and improve functionality. You may adjust your browser settings to refuse cookies, although this may affect certain features of the website.

11. Direct Marketing
We will only send you marketing communications if you have opted in to receive them. You may unsubscribe at any time by following the unsubscribe link or contacting us directly.

12. Contact Information
For any queries, requests, or concerns regarding this Privacy Policy or your personal information, please contact us at:

Email: moyabellaonline@gmail.com

13. Updates to this Policy
We reserve the right to update or amend this Privacy Policy from time to time. The updated version will be published on our website with the revised effective date.